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AML/KYC

The order of checks

      General Terms AML Policy (Item 8 of KYC & AML of the Service Rules.)

      This policy is aimed at detecting transactions related to the financing of terrorism, money laundering, and other illegal activities.

    In case of detection of transactions related to the financing of terrorism, money laundering, as well as other illegal activities, the service reserves the right:

    • Pause transaction;

    • Request a photo or video from the user with a document confirming the user’s identity (Selfie);

    • Ask the user for a Screenshot from the personal account of the cryptocurrency withdrawal wallet;

    • To block the account and any operations related to the user, transfer it to the financial control and/or law enforcement agencies at the place of registration of the Service;

    • Hold the user’s funds until the incident is fully investigated;

    • Return digital assets only to the details from which the transfer was made or switch to other details after a full check by the Service’s security service, if it was possible to verify the legal origin of the user’s funds;

    • Hold the user’s funds until the incident is fully investigated;

    • Ask the user for other materials and documents related to the exchange.

    If the user does not provide the requested information and does not respond to service requests within 6 calendar months, the withheld funds will not be returned.

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